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Installation Guide


1) To deliver desirable desktop performance, pls configure your host according to the Host Configuration Guide. When a single host is used for more than 6 seats, it is recommended to use Gigabit LAN between host and switch..

2) Make sure your host system is a Windows Server edition or Professional, Enterprise or Ultimate edition of Windows personal systems (Starter, Home and Preview editions of Windows personal systems are not supported).

3) Get the software installers ready,including vMatrix Server Manager, Microsoft RDS CALs, VLC media player (optional but recommended) and other required software. You can download the required software at the “Software Download” tab of this page


1) Disabled security software during the installation of vMatrix Server Manager,as the changes to the system drivers may cause misjudge by the security software.

2) Run the installer of vMatrix Server Manager; After installation, reboot is required, but can be done after all other software installed.

3) Install Microsoft RDS CALs if you have purchased.

4) Install VLC media player and other necessary software;

5) Reboot, and then create user accounts with vMatrix Server Manager, connect the zero clients and the installation is done.


It is recommended to install VLC media player and set it as the default video player for cases where video play is often required;Beginning from vMatrix 2.0, vCloudPoint introduced a new feature that allows local videos played on the zero client with VLC player to be rendered locally by the client processor instead of the host CPU. This feature aims to significantly offload host-side CPU consumption on video playing and help support more video users per host especially for cases where simultaneous video play is often required. This feature is supported by VLC player of 2.1.5 or newer versions and works automatically after the installation of vMatrix 2.x. You just make sure you are using the correct versions of vMatrix and VLC player and VLC player is selected to play the video, then you are ready to “save”.

Note: As the media content is not rendered at the host side, there is a drawback of using this feature: media content within the VLC player cannot be viewed by the administrator through monitoring at the host side.
To deliver desirable performance, it is recommended that the network between host and switch is gigabit Ethernet LAN, and the network between terminal and host is reliable. If your host accesses to the Internet through VPN, or has no internet connectivity,please configure for offline usage according to FAQ 04, otherwise the zero clients may be disconnected every few minutes during operation
vMatrix software supports most popular Windows systems including XP SP3 Pro 32-bit (exclude Home Basic edition), Windows 7 32-bit & 64-bit (exclude Home Basic edition), Windows 8 32-bit & 64-bit (exclude Starter edition), Windows 8.1 32-bit & 64-bit (exclude Starter edition), Windows 10 32-bit & 64-bit (exclude Starter & Insider edition), Server 2003 32 bits, Server 2008R2, Server 2012, Server 2012R2, Server 2016, Multipoint Server 2011, Multipoint Server 2012. Note:Non-Windows systems like Chrome,MAC and Linux are not supported.

Note: vMatrix doesn’t contain a component or application to allow multiple users to access the host simultaneously, to allow a simultaneous multi-user login, please install RDP Wrapper or Microsoft RDS CALs. To properly license vCloudPoint zero clients in a Microsoft environment, you are recommended to obtain Microsoft RDS CALs from your local Microsoft agent.

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These documents provide detailed guides for your deployment of vCloudPoint system.

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